FAQ

At Hugh Luxury, every piece is custom-made with passion, creativity, and devotion. Our jewelry and purses are meticulously designed, using only high-quality materials to ensure each item is a one-of-a-kind luxury statement.

Yes, we offer worldwide shipping! Delivery times and costs may vary based on location, and we’ll provide you with all the details when you place your order.

Absolutely! We specialize in custom designs, allowing you to collaborate with us to create a personalized piece that reflects your unique style and vision.

To place an order, simply visit our website or contact us directly to start the custom design process. We’ll guide you through every step, from selecting materials to finalizing your design.

Yes! We offer the option to create matching sets, such as earrings with a necklace or bracelets to complement your ensemble. Just let us know your preferences, and we’ll design the perfect set for you.

Typically, custom orders take between 2-4 weeks, depending on the complexity of the design and materials used. We’ll keep you informed throughout the process to ensure your piece is ready when you need it.

We use a variety of premium materials, including high-grade metals, gemstones, and luxurious fabrics. Each item is crafted with precision to ensure lasting quality and elegance.

Due to the custom nature of our products, we do not accept returns. However, if there’s an issue with the craftsmanship or quality, we’ll work with you to ensure satisfaction, whether through adjustments or replacements.

You can edit the title from the FAQ 'Settings' tab in the Editor. To remove the title from your mobile app go to the 'Site & App' tab in your Owner's app and customize.

Yes. To add media follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Create a new FAQ or edit an existing one 3. From the answer text box click on the video, image or GIF icon 4. Add media from your library and save.

To maintain the beauty of your jewelry and purses, we recommend storing them in a dry place, avoiding exposure to harsh chemicals, and cleaning gently with a soft cloth. We’ll also provide specific care instructions tailored to your order.